Privacy Policy

SunRidge Farms™ and Falcon Trading Company assert that our customers’ personal information is kept safe and is for the sole use of SunRidge Farms™ and Falcon Trading Company, Inc. We will not sell or otherwise distribute your information to any other entity for any reason. Personal Information is gathered from our customers at time of checkout for shipping and/or billing purposes only. At that time, a user may also choose to opt-in to our newsletter. Newsletter opt-ins are also kept confidential, and will be used only to send our legitimate newsletter to our customers. We will not sell this information to any other company or individual.

Other portions of this website also allow users to submit information to the site. In those instances we require the user to enter a valid email address. This address is collected in order to verify the legitimacy of the user’s post to the site, and/or to provide us with a means of answering the particular user’s question(s). This user’s address is not added to our newsletter list, nor will it be re-distributed for any reason. Our Contact Us form is an example of this.

We wish to make it clear that we strongly oppose the use of unsolicited bulk email (SPAM), and will not, for any reason, abuse the privacy of our customers.

If you allow your email address to be visible on this website as part of an article, forum, recipe, etc, you must understand that the address is visible to the public and may be scooped up by a SPAM service without our consent. For this reason we recommend using a second “public” email address for these purposes. For example, if your personal address is joe@joesdomain.com, we recommend creating a 2nd address for public@joesdomain.com for display in all public areas of any website on the internet.

If you feel you’ve received unsolicited junk email as a result of using our website, please contact us and report the incident.

Information Collection

We only will collect personally identifiable information (such as name, title, company name, address, telephone number, e-mail address or credit card information) that you voluntarily provide through our Web site or e-mail correspondence. We will collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our Web site and better meet your needs.

On some pages, you can submit information about other people. For example to alert a friend of a useful product or information page, you will need to submit the recipient’s name and email address.

This website utilizes SSL (Secure Socket Layers) technology to encrypt all communication between the user’s PC and the website. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. Encryption scrambles the data, essentially creating an envelope for message privacy.

Use of Information

The information you supply will be used by us to fulfill your orders for our products and services, respond to your inquiries, supply you with requested information the products and services. We may also use the information to inform you about new features, products or services if you explicitly instructed us to do so.

Return/Refund Policy

All sales are final. If you receive a defective product please contact us.

Delivery Policy

Items are shipped the next business day using UPS. Shipping time depends on what option you choose in the checkout process.

SunRidge Farms Mobile Message Service Terms and Conditions

Last updated: 01.17.22

The Klaviyo mobile message service (the “Service”) is operated by SunRidge Farms™ (“SunRidge Farms”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Klaviyo’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SunRidge Farms through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SunRidge Farms. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (888) 895-8364. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SunRidge Farms mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (888) 895-8364 or email info@sunridgefarms.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice listed above.

If you have questions about this policy, please contact us.